Orders - Returns

Placing an Order

Once you have added the selected products to cart and you have filled in the delivery details click "Buy Now" in order to complete your order. The shipping procedure starts: i) in case of payment through Card / PayPal once the payment is successfully completed ii) in case of payment through bank transfer once you have sent us a copy of your payment or once the total amount has been transferred in our bank account iii) in case you choose cash on delivery as your payment method as soon as we have confirmed the sending details by phone.

After placing the order, you will receive a confirmation e-mail in the e-mail address that you have entered (if you do not receive the confirmation please check if the address you have filled in is correct or if the e-mail has been sent at your spam folder).

Important note: All the prices of the rugs listed on our website are calculated in Euro. The prices of the carpets in other currency are based on the daily exchange rate and for this reason there might be slight differences from day to day. All the documents that accompany your purchase are issued in Euro, independently of the currency in which you have made the purchase.

Order cancellation

In order to cancel a registered order you have to send us an e-mail as soon as possible to info@carpetu2.com with the respective request. If the dispatch process has already started, then your order cannot be cancelled.

In case the rugs return because you refused to receive them or because of unavailability, you will be charged with the amount of 50 euros.

Return of a product and Refund

With the help of our photos and the detailed description of every carpet our company is making every effort to display and describe accurately all the characteristics of each product. Furthermore, we issue a certificate of authenticity for each of our products. However, you have got the right to return a product purchased from our Online Shop performing the following procedure:

1. Contact us within 14 days from the day of the delivery of your order by telephone at 0030 2310481489 or via fax at 0030 2310302600, or via e-mail at the address info@carpetu2.com and inform us about the reason of return.


2. i) Returns from countries within the EU
   
   ​In case you want to exchange the carpet with another one from our online collection the return of your carpet is free. However, if you cannot find a carpet to make the exchange, you will unfortunately be partly charged with the expenses of the return. In this case the amount of the shipping costs that has to be paid by you depend on the weight of your carpet. ​Our Customer Service will then send you a return label and give you all the necessary information and instructions by e mail. Of course, if you like, you can also choose yourself the transport company for the return. The costs must be carried by you. Please pack the package in a way as similar as possible to the original package.
   
   ii) Returns from countries outside the EU
   
   In case of ​a ​return from a country outside the EU, you must fully organize and pay the return. Furthermore, you may be charged with custom taxes for the return. Our Customer Service can certainly help you with the organization of the return.


3. Once the product has arrived at our store and been checked for its condition, ​you will get the refund ​ of your order​. The total amount ​ will be returned to you (through PayPal or through bank transfer) within the next 20 working days.


4. The value of the new rug at each change should be equal or greater than that of the return.


5. In case you want to return a rug that has been bought from our current offer (1+1, -50% on the second carpet) the offered discount is not valid anymore. In case there have been more than two carpets on your order the discount will be re-calculated.

Delay of an order

Your order may be delayed due to extreme weather condition or strikes as well as due to any event of force majeure that could have an effect on the transport and delivery of your order. Also a delay may occur in case that we have to communicate with you (if a problem arises concerning your order, either relating to the product or the payment) and the telephone and/or e-mail communication is impossible (because for example the information you have entered is not properly up to date or valid).